1. Shipping Locations

We currently deliver across India through trusted courier partners.
For international orders, please contact us directly before placing an order.

 

2. Processing Time

All ready-made products are dispatched within 1–2 working days of order confirmation.

Customized or made-to-order props may take 7–15 working days for preparation before dispatch.

 

3. Delivery Time

Delivery within India usually takes 5–10 business days depending on your location.

Rural or remote areas may take slightly longer.

In some remote villages or city where this service is not available, you will have to go to the courier office to pick it up.

 

4. Tracking Your Order

Once your order is dispatched, you’ll receive a tracking ID via email or WhatsApp. You can track your order using the courier company’s tracking portal.

 

5. Shipping Charges

Shipping charges vary based on product size, weight, and delivery location. and Shipping charges are your responsibility.

 

6. Damaged or Missing Items

If your order arrives damaged, incomplete, or incorrect:

Please report it within 48 hours of delivery.

Provide uncut video and order details via email or WhatsApp.
We’ll assess the issue and provide a replacement or partial refund as applicable.

 

7. Delays

Delivery times may be affected by weather, courier delays, or other unforeseen circumstances. We appreciate your understanding in such cases.

 

8. Eligibility for Returns

You can request a return or exchange only if:

The item is defective, damaged, or incorrect

You notify us within 2 days of receiving your order

The product is unused, undamaged, and in its original packaging

 

9. Non-Returnable Items

Customized or made-to-order products

Used or altered props

Items purchased during clearance sales

 

10. Return Process

at 99044 99200 (whatsapp) number
with your order ID, reason for return, and photos of the issue.

Our team will review and confirm eligibility.

Ship the product back to our address using a reliable courier.

Once inspected, we’ll process your refund or replacement.

 

11. Refund Timeline

Refunds will be issued within 1-2 business days after we receive and inspect the returned item.

Refunds are processed to the 80% payment method used during purchase.

 

12. Cancellations

Orders can only be cancelled before dispatch. Once shipped, cancellations are not accepted.

 

13. Return / Replacements

Return / Replacements are accepted only when we receive an uncut video of the unboxing along with clear images of the damages.

 

14. Shipping charges are your responsibility.